Ledger's status page still lists Cosmos (ATOM) as a major outage more than four days after it began, even though the Cosmos Hub network itself has recovered. Users cannot view ATOM balances or history, or send transactions, through Ledger Wallet, and Ledger has not disclosed a cause or a fix time. The company points affected users toward third-party interfaces like Keplr and Cosmostation that can still connect to a Ledger device.
Ledger's status page continued to list Cosmos (ATOM) as a major outage on Sept. 13, leaving users unable to view ATOM balances or transaction history and unable to submit transactions through Ledger Wallet more than four days after the incident began. Ledger opened the incident at 19:41 CEST on Sept. 8, and its latest update, posted at 16:12 CEST on Sept. 10, said restoration work was continuing and that the affected features remained unavailable. The company has not disclosed a cause or an estimated restoration time.
The continuing warning does not mean Cosmos Hub is still halted. It shows that Ledger Wallet's service path for retrieving account data and sending ATOM transactions has not recovered along with the network itself.
Cosmos Hub recovered before Ledger Wallet
QuickNode reported that Cosmos Mainnet stalled at block 32,878,318 at 18:12 UTC on Sept. 8. The infrastructure provider said its nodes had returned to the chain tip by 14:26 UTC on Sept. 9, then marked its incident resolved at 00:24 UTC on Sept. 12. The Cosmos Hub RPC endpoint was above block 32.9 million on Sept. 12, tens of thousands of blocks beyond the height in QuickNode's initial alert.
Together, those readings separate two layers of the problem. Cosmos Hub resumed producing blocks, while Ledger Wallet access remained unavailable, so users may see missing balances or history in Ledger Wallet even though the network is processing new blocks. QuickNode's resolution applies to its own infrastructure, while Ledger's separate incident remains identified, because a wallet interface can stay unavailable after network nodes have caught up. Ledger has not said which part of its service path is responsible.
Workarounds keep the recovery phrase out of it
For users who need to move ATOM urgently, Ledger's incident notice points to its alternative-methods guide, which lists Cosmostation and Keplr as compatible third-party interfaces that can connect to a hardware wallet. Ledger's Keplr instructions tell users to open the Cosmos app on their device and choose Keplr's hardware-wallet connection option, keeping the Ledger device in the transaction flow while using another interface to reach the same account.
The safety distinction is critical: connecting a hardware wallet is not the same as importing its recovery phrase. Ledger's security guidance says users should never enter the phrase into a computer or smartphone and should never share it, including with Ledger. Users who do not need to transact urgently can continue monitoring Ledger's status page, since the incident remains open and could change without notice.
Source: CryptoSlate
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