OpenAI launches ChatGPT Wallet so its dots AI agents can make purchases

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OpenAI launches ChatGPT Wallet so its dots AI agents can make purchases

OpenAI announced ChatGPT Wallet, a payment feature that lets its "dots" AI agents buy items for users. It starts with US Pro subscribers and runs on tokens from American Express, Mastercard and Visa. OpenAI says agentic commerce remains in its "early days."

OpenAI on Friday announced ChatGPT Wallet, a payment feature that enables its "dots" AI agents to make purchases on behalf of users. The company built the wallet with American Express, Mastercard and Visa, and cardholders keep their existing credit card rewards and protections.

How dots pay without seeing card details

Eligible users enter their card information once, ask their dot to find items and approve each purchase with a security check. According to Reuters, users can review the items, the total and the selected card first, then approve with Face ID or a fingerprint scan.

OpenAI said the dots never access a user's card details. Instead, the payment networks give the dot a "payment token" with a scoped card number, security code and expiration date specific to one transaction.

Limited US rollout and no transaction cut

ChatGPT Wallet is initially available to Pro subscribers in the U.S. who are over 18 years old. Luke Gebb, executive vice president and global head of innovation at Amex, called the limited rollout intentional. He said OpenAI can "turn up the volume" when it wants, given that ChatGPT supports more than 1.2 billion weekly active users and nearly 100 million paying users as of the end of the third quarter.

Purchases through the wallet could eventually open a new revenue stream, but OpenAI said it is not taking a cut of transactions to start. Reuters reported that OpenAI expects users to eventually delegate purchases to agents within set parameters, such as spending limits, categories or time periods.

Some merchants block agents

Some companies have opted to forgo agents entirely. United Airlines said Wednesday it will block agents from accessing its systems to book tickets, and Amazon prevents agents from purchasing products on its platform.

Chaya Nayak, who leads product for monetization and payments at OpenAI, told CNBC: "It's going to take time for the ecosystem to build the right infrastructure" for the experience to work across sites.

Sources: CNBC, Investing.com (Reuters)

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